About Account settings
Account settings is where Account Owners and Admin Users configure how data is structured, gathered, and managed across the entire Apsis One account. From here you set up Sections, define your Data model, manage user permissions, generate API keys, and request custom domains.
💡 Who can access Account settings?
Most Account settings are reserved for Account Owners and Admin Users. Regular users have limited access — typically only their own Profile settings. If you can't see a setting described here, check with someone in your organisation who has admin rights, or review User roles and Permissions.
In this article
How to access Account settings
Click your Profile Icon in the top right corner and select Settings.
You'll land on the Account settings page, with the five top-level tabs in the left menu (covered in the next section).
Familiarity with Audience required - The settings here directly affect how profile data is stored, segmented, and used across every tool in Apsis One. Take time to understand the basics of Audience before changing things — especially Data model and Sections, where structural changes are difficult to undo.
The five top-level Account settings
When you open Account settings, you'll see five tabs in the left menu:
Tab | What it covers | Who manages it |
Sections | Divide the account into separate data spaces. Open a Section to access its individual settings (see below). | Account Owner / Admin |
Profile Settings | Each user's own settings — name, language, password, authentication. | Every user |
Users | Invite team mates, assign roles, and manage permissions across the account. | Account Owner / Admin |
API Management | Generate API keys for syncing data with other systems. | Account Owner / Admin |
Custom Domain | Use your own domain in email and SMS links. | Account Owner / Admin |
💡 Most data settings live inside a Section - Don't be surprised if you can't find Data model, Tracking script, Cookies, or Domains in the top-level menu — these are configured per Section, not at the account level. Open a Section first to access them.
Sections (top-level)
Sections let you divide your account into separate data spaces — useful for handling multiple brands, divisions, regions, or business units in one Apsis One account while keeping their profile data separate.
From the Sections tab you can:
See how many Sections you currently use vs. your plan limit (e.g. 1/5 Sections).
Open an existing Section to configure its settings.
Click + New Section to add another (subject to your plan).
Click Upgrade Plan if you need more Sections than your plan allows. It opens a new email to customerservice.apsis@efficy.com with the subject line Buy more sections, with account name and your user details in the body. Complete the email and send.
Expand Hidden sections at the bottom of the page to see any Sections that have been hidden — and Unhide them if needed.
Read more in About Sections.
Profile Settings (top-level)
Profile Settings are personal — they apply only to your own user account, regardless of role. Update your name, language, password, and authentication method here. Read more in User Profile settings.
Users (top-level)
The Users tab is where Account Owners and Admins invite new team members, set their roles, and grant permissions to specific tools and Sections. Learn more in User management and User roles and Permissions.
API Management (top-level)
Generate API keys to sync data between Apsis One and your other systems — CRM, e-commerce, custom apps. Each key has its own Section permissions and Keyspace permissions. See API management.
Custom Domain (top-level)
Custom Domain lets you replace Apsis's default tracking domain with your own — so links in emails and SMS appear under your brand instead of tr.aonetrk.com. This requires DNS configuration on your side and is requested through Account settings. See Custom domain: Setup and Onboarding.
Inside a Section: the seven Section settings
When you click into a Section from the Sections tab, you'll see a separate left menu with seven configuration areas — these all apply to that Section only. Different Sections can have completely different settings here.
Section setting | What it covers |
Domains & Languages | |
Tracking Script | The script you install on your website to capture browsing behaviour. See Tracking script. |
SFTP Storage | Storage location for scheduled imports/exports via SFTP. |
Data Model | Custom Attributes, Tags, and Custom Events that store extra data on profiles in this Section. See Data model. |
Double Opt-in | Account-level Double Opt-in defaults that apply to Subscriptions in this Section. See Double opt-in Account settings. |
Cookie | Cookie life time and Person detection settings. See Cookie settings. |
Section Settings | Section name, default language, and the option to hide profile data from users without explicit access. |
Section settings affect data across the whole Section - Changes to Data Model, Tracking Script, or Domains apply to every profile, integration, and tool tied to that Section. Especially with Data Model, additions are easy but removals can break segments, automations, and historical reporting. Plan carefully.
What's next?
About Sections — The foundational concept underneath everything in Account settings. Start here if you're new.
Data model — Define the Custom Attributes, Tags, and Events you'll use for segmentation and personalisation.
User management — Get your team set up with the right access.
Subscriptions and Folders — Once Sections are in place, organise your audience with Subscriptions and Folders.