Cookie Policy
Rikke Søndergaard avatar
Written by Rikke Søndergaard
Updated over a week ago

Cookie Policy

Efficy uses cookies on the website Apsis One Help Center .

Cookies are regulated in the Electronic Communications Act (2003: 389), but to the extent that personal data is processed, the data protection legislation also applies. Some data that is collected via cookies on the website, such as your IP address, is personal data. For more information on how we process personal data, see our Privacy Policy.

What is a cookie?

Cookies are small text files containing data stored on your computer, phone or tablet. The purpose of our use of cookies is to give you as a visitor a user-friendly experience of our websites by choosing their own settings. It is also used for analysis, statistics and marketing (retargeting).

Cookies can be placed in your browser by us as the holder of the website, so-called first-party cookies, or by another than the holder of the website (partners for advertising, etc.), so-called third-party cookies.

There are two types of cookies, session cookies and permanent cookies. Session cookies are, as the name implies, temporarily placed in your browser when you visit a website and disappear when you close the page. Permanent cookies are stored as a file on your computer until you delete them yourself or their expiration date expires, or the issuer deletes them.

What cookies are used?

The list below informs you about which cookies are used, where they are used, the purpose of each cookie, how long it is active and any third parties.

Cookies that are placed directly and without your consent.



Cookie name

1st or 3rd party cookie

What is the purpose for using this specific cookie?

Retention time

Website the cookies are used?



3rd party cookies

Anonymous visitor identifier cookie.





3rd party cookies

Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it one week from that moment.

Necessary for the user to access their conversations on logged-out pages for 1 week, as long as the session isn’t intentionally terminated with Intercom (’shut’own') which usually happens on logout.





Third party cookies

Identifier for each unique device that interacts with the Messenger. It is refreshed on each successful ping, extending it another 9 months.

It is necessary for the user to access the conversations that were created on the device for the duration of the cookie’s life.

9 months

How do I control the use of cookies?

You can control which cookies you want to accept and not through settings in your browser or by managing your settings. You can revoke your consent at any time.

You can always block certain cookies through settings in your browser. However, such settings may mean that some features of our websites will not work fully. Information on how to prevent the storage of cookies on your computer can be found below. Note that you need to follow the instructions for your specific browser.

Additional information and Supervisory authority

If you want further information or have questions about our use of cookies, please contact us at

The Swedish Post and Telecom Agency is the competent Supervisory Authority for electronic communications. Further information about cookies can be found on their website,

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