Password and Authentication
Räftegård, Elin avatar
Written by Räftegård, Elin
Updated over a week ago

Password and Authentication

In this Article

Change Password

You have two options:

A) If you are logged out, follow the steps in Forgotten Password


B) If you're logged in you can do it from your Profile Settings, as follows:

1. Access Profile settings with your personal icon in the top right corner.

2. Click the Change password button.

3. You will receive an email message with a temporary link, although it might take a few minutes.

Follow the instructions in the email and landing page to change your password.

About Two-factor Authentication

Add an extra layer of security when logging in to your account by enabling Two-factor Authentication. This will protect your account by requiring an extra method of validation besides your password, usually a mobile phone or a security key.

If you happen to lose your device and are unable to log in with an SMS code or Google Authenticator, please contact Support.

Verification via App

1. Click Enable verification via app. You will need a smartphone to authenticate with this method.

2. Download the Google Authenticator app on your mobile device, either from the App Store or the Google Play Store.


3. Add a new 2-step verification in the app, and scan the QR code with the Google Authenticator app in your mobile phone.


4. The app will then provide you with a random six digit code that renews itself after a certain period of time. Simply enter the code shown in the app.


Next time you log in, open your app. There will be an item labeled APSIS One.

Simply enter the code shown in the login screen when you enter APSIS One, after you enter your password.

Verify Identity via SMS

Note: From 31th of January 2023 Multi-factor Authentication and Two-factor Authentication will not​ supported in Singapore. We recommend using app based authentication to uphold a high level of security.

1. Make sure that your profile is up to date with a mobile number of a device you will always have accessible when you want to log in.

2. Click Enable SMS verification.


3. Confirm your phone number in order to enable SMS authentication.

4. Enter the six-digit code that was sent to your phone as an SMS message.

5. Keep the code shown in the screen somewhere safe. You will need it in the event of losing your phone. Tick the box for I have safely recorded this number and click on the box with an arrow.


Disable Two-factor Authentication

You can only disable Two-factor Authentication when you're already logged in to APSIS One.

If you've lost the device where you had set up SMS or Google Authenticator, please contact support.

We recommend that you don't disable Two-factor Authentication permanently in order to protect your account.

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