You have two options:

A) If you are logged out, follow the steps in Forgotten Password

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B) If you're logged in you can do it from your Profile Settings, as follows.

1. Access Profile settings with your personal icon in the top right corner.

2. Click the Change password button.
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3. You will receive an email message with a temporary link, although it might take a few minutes.

Follow instructions in the email and landing page to change your password.

Two-factor Authentication (2FA) adds an additional layer of security to your account.

When logging in, 2FA requires an extra validation besides your password, usually a mobile phone or a security key.

As cyber-attacks on businesses, governments and nonprofits continue to evolve, we need to act preventively. 2FA is highly effective in guarding access to your account, preventing data theft and infrastructure destruction.

Set up Two-factor Authentication by verifying via mobile app.

1. Go to Settings, in the top right corner, and proceed to Profile Settings.

2. Under Two-factor Authentication, chose Enable verification via app or SMS-verification.
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We recommend using app based authentication to uphold a high level of security, as SMS-verification is not supported in all countries and other require registration.
​View SMS-supported countries here.
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If you happen to lose your device and are unable to log in with an SMS code or Google Authenticator, please Customer Service.

1. Click Enable verification via app. You will need a smartphone to authenticate with this method.

2. Download the Google Authenticator app on your mobile device, either from the

App Store or the Google Play Store.

3. Add a new 2-step verification in the app. Scan QR code with Google Authenticator app in your mobile phone.

4. The app will then provide you with a random six digit code that renews itself after a certain period of time. Enter the code shown in the app.

Next time you log in, open your app. There will be an item labeled APSIS One.

Enter the code shown in the login screen when you enter APSIS One, after you enter your password.

Note that SMS-verification is not supported in all countries and other require registration. Read more here.

1. Control that your mobile number is updated.
The number of the device you always will have accessible when you log in.

2. Click Enable SMS verification.

3. Confirm your phone number in order to enable SMS authentication.

4. Enter the six-digit code that was sent to your phone as an SMS message.

5. Keep the code shown in the screen somewhere safe. You will need it in the event of losing your phone. Tick the box for I have safely recorded this number and click on the box with an arrow.

You can only disable Two-factor Authentication when you're already logged in to APSIS One.

If you've lost the device where you had set up SMS or Google Authenticator, please contact Customer Service.

We recommend that you don't disable Two-factor Authentication permanently in order to protect your account.

Forgotten Password

User management