Forgotten Password
Räftegård, Elin avatar
Written by Räftegård, Elin
Updated over a week ago

Forgotten Password

Here's what you need to do to get a new password in case you forget it. If you're looking to learn about how to change an existing password while still logged in, go to the Password and Authentication article.

Locked out?

If your password isn't working for whatever reason, it's best to follow these instructions.

When a wrong password is entered 10 times, your IP Address will automatically be blocked in order to protect your account. This may be your own mistake, or some other person trying to access your account, unauthorized or with the wrong credentials.

If you're having an unknown issue, you are welcome to contact our Support.

Setting up a new Password

1. On the Login page, click the Forgot password link.

2. Enter your email address and click SEND.

3. You will receive an email with a temporary link. It might take a few minutes.

4. Click the link in the email, which will open in a new page.

5. Enter your new password, and then again to confirm it.

Welcome back!

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