Editing your Emails
Once you've created an email in Apsis One, it doesn't disappear after sending — and it doesn't have to be finished in one sitting. This article explains how to find, filter, edit, reschedule, duplicate, and manage your emails from the Email tool start page.
In this article
The Email tool start page
When you open the Email tool from the left-hand navigation, you land on the start page. This is your central hub for managing all email activities — past, present, and future.
The start page is organised into tabs across the top:
Tab | What it contains |
Drafts | Emails you've started but haven't sent or scheduled yet. Every email auto-saves as a Draft if you leave the wizard before completing it. |
Scheduled & Sent (including Paused) | Emails that are scheduled for future delivery, currently sending, or already sent. Scheduled emails can be paused and edited. Sent emails can be viewed (report) or duplicated. Paused emails can also be activated. |
Transactional | Advanced BETA functionality. Contact us to know more about it. |
Templates | Your saved email Templates — both pre-defined and custom. Start a new email from any Template directly. |
You'll also find a Deleted link in the top-right corner — this is where deleted emails go, and where you can restore them if needed.
Finding and filtering emails
As your email list grows, finding a specific email can take time. Use the built-in search and filter tools to narrow things down quickly.
Search
Use the search bar at the top of the email list to search by email name. This works across Drafts, Scheduled, and Sent tabs.
Filter
Click the filter icon on the left side of the email list.
Filter by one or more criteria:
Section — useful if your account has multiple Sections
User — find emails created or last edited by a specific team member
Date — filter by creation date or last edited date to narrow down the time period
The list updates automatically as you apply filters.
💡 Tip: Name your emails clearly
Give your emails descriptive names when you create them — for example, "Newsletter March 2026" or "Spring Sale – Segment A". This makes searching and filtering much easier as your library grows. You can rename any email at any time from the start page.
Editing a Draft
Drafts are emails that haven't been sent or scheduled yet. You can return to a Draft at any time to continue working on it.
Go to the Drafts tab on the Email tool start page.
Click on the email you want to edit — this opens it in the wizard at the step where you left off.
Make your changes and either continue through the wizard or leave again (your changes are auto-saved).
💡 Good to know - Drafts are saved automatically. You don't need to manually save — if you close the browser or navigate away, your progress is preserved. The next time you open the Draft, you'll continue from where you left off.
Editing a Scheduled email
Already scheduled an email but need to make a change? You can — but you need to pause it first.
Go to the Schedule & Sent tab.
Select the scheduled email by clicking on it.
Click Pause in the bottom action bar. The email status changes from "Scheduled" to "Paused".
Option A:
Click Edit in the bottom bar to open the email in the wizard.
Make your changes — you can edit content, settings, audience, or schedule.
When done, proceed through the wizard to the Schedule step and set the (new) sending time.
Click Schedule to confirm.
Option B:
Click Activate in the bottom bar
Choose either to
Confirm the same send time as you had before or,
Reschedule to another send time
When done, proceed through the wizard to the Schedule step and set the (new) sending time.
Click Schedule to confirm.
⚠️ Don't forget to Activate
The most common mistake when editing a scheduled email is forgetting to click Activate after making changes. A paused email will not send — even if you've set a new schedule. Always check that the status shows "Scheduled" (not "Paused") before walking away.
Rescheduling
Need to change the send time without editing the content? The process is the same as editing a scheduled email:
Select the scheduled email → Pause → Edit.
Navigate through the wizard to the Schedule step (you can click through the steps without making changes).
Set the new date and time.
Click Schedule, then Activate in the bottom bar.
💡 Tip: Time zone reminder
The scheduled time follows the time zone set in your User Profile settings. If the time in your email list looks different from what you expected, check your time zone setting. This is especially important if you and your audience are in different time zones.
Duplicating an email
Duplicating creates an exact copy of an email — including its design, content, and settings as well as subscription, imports selected (if applicable), used segments and tags. This is useful when you want to:
Send the same email to a different Subscription or Segment
Create an A/B variant based on a previous send
Reuse last month's newsletter layout with new content
Select the email you want to duplicate (works from Drafts, Scheduled, or Sent).
Click Duplicate in the bottom action bar.
The copy appears in the Drafts tab with "(Copy)" appended to the name.
Open the copy (double-click on it or highlight and go to edit in the bottom bar) to edit (and rename it).
💡Re-use an email cross sections
A duplicate (copy/clone) of an email is section specific. To use in another section, save the email as a template and create the new email from the template.
💡 Duplicate vs. Template
If you find yourself duplicating the same email repeatedly, consider saving it as a Template instead. Templates are designed for reuse — they're easier to find, keep your Drafts list tidy, and preserve your brand-approved layout without the risk of accidentally editing the original.
Renaming an email
You can rename any email from the start page — whether it's a Draft, Scheduled, or Sent email.
Select the email.
Click Rename in the bottom action bar.
Enter the new name and confirm.
The name is internal — it's what you and your team see on the start page and in the Calendar. It does not affect the subject line that recipients see in their inbox.
Deleting and restoring
Delete an email
Select the email.
Click Delete in the bottom action bar.
Confirm the deletion.
Deleted emails are moved to the Deleted section (accessible from the top-right corner of the start page). They are not permanently removed immediately.
Restore a deleted email
Click Deleted in the top-right corner of the start page.
Select the email you want to restore.
Click Restore in the bottom bar.
The email returns to its original tab (Drafts or Schedule & Sent).
💡 Good to know
Restoring a previously scheduled email brings it back in a Paused state. You'll need to review the schedule and click Activate to reschedule it.
Reviewing the Overview for a Scheduled or Paused email
You can view a summary of any scheduled email's settings without pausing:
Select the email on the start page.
Click Overview in the bottom action bar.
The Overview shows key details at a glance — email name, sender details, subject line, selected Subscription, Segment and Tag filters, schedule status, and more. This is useful for a quick check before activating, or to review the settings of a scheduled or paused email.
Working with Sent emails
Sent emails can't be edited (the content has already been delivered), but you can still do several useful things with them:
Action | What it does |
View Report | Click any sent email to open its Email Report — opens, clicks, bounces, spam complaints, unsubscribes, and pre-built follow-up Segments. |
Duplicate | Create a copy in Drafts to reuse the design and content for a new send. |
Overview (scheduled status only) | Review the settings, audience, and schedule of the original send.  |
Rename | Update the internal name for easier organisation. This doesn't affect anything recipients have seen. |
Delete | Move the sent email to the Deleted section. The Email Report data is preserved as long as the email is in Deleted (and can be restored). |
Troubleshooting
Issue | Cause and solution |
"My scheduled email didn't send" | Most likely the email is in Paused status. Check the Schedule & Sent tab — if the status shows "Paused", select the email and click Activate. |
"I can't find my email" | Check all tabs (Drafts, Schedule & Sent) and clear any active filters or search terms. If you recently deleted it, check the Deleted section in the top-right corner — it may still be there and can be restored. |
"I edited a scheduled email but my changes aren't showing" | After editing, you need to proceed through the wizard to the Schedule step, click Schedule, and then click Activate in the bottom bar. All three actions are required. |
"The scheduled time looks wrong" | The send time is based on your User Profile time zone. Go to Profile settings and verify your time zone is correct. |
"I accidentally deleted an email" | Go to Deleted (top-right corner of the start page), select the email, and click Restore. It will return to its original tab. |
"I duplicated an email but the schedule is gone" | This is by design. Duplicated emails always start as Drafts with no schedule — you need to set a new send time in the wizard. The original email stays the same. |
What's next?
Email: Create and Send — Full step-by-step walkthrough of creating a new email.
Data tags and Segments — Personalise and target your emails with Profile data and Segments.
Email Report — Understand your send results and create follow-up Segments.
Email Templates — Save and manage reusable email designs.
Email Assets — Create and organise reusable content blocks.