To Edit a single Profile follow the guide below. To make changes to multiple Profiles at a time head over to our guides about File Import or Edit Profiles with API.
In this Article
Edit Single Profile
This feature is only available for specific versions.
Easily edit a Profile by going to the 360 Profile view. Head over to Audience and choose Profiles in the top menu. Search for the Profile you want to edit or find it in the list.
Edit Attributes
Click the Profile you want to edit, and find the Edit profile button below all Profile details. Remember to save the changes.
Changing Email address
The Profile view page, is also where you can change the email address of the Profile. If the email address is used as unique identifier for the Profile, this is indicated by the key icon. (Email Attribute is the same as Email key in Key space)
In case Email address is Unique Identifier
If the Profile's has email address as unique identifier, the Profile key will be updated along with the new email address - given the Profiles is present in only one Section.
Profiles presented in two or more Sections will keep the original email address as unique identifier.
Profiles | Changed Email address (Attribute) |
One Section | Unique Identifier is updated (email key in Key space) |
Several Sections | Unique Identifier remain original email address |
To change email address:
Click the Edit profile button, at the bottom of the Profile page.
Click the locker next to the email address field.
Enter desired email address.
4. Save by clicking the locker again.
5. Lastly, click Save Profile at the bottom, to save changes.
💡 When changing an email address:
ensure the email address is not used by other Profile
remember to update Profile email address in all Sections
Note. For Profiles with a CRM ID, the email address can not be changed. Instead it should be changed in CRM system.
Subscribe and Unsubscribe a Profile
Subscribe Profile
1. In the Profile view, click Add Subscription to add a Profiles consent to a Subscription.
2. Choose Channel in the dropdown and select the Subscription.
Unsubscribe a Profile
Unsubscribe a Profile from a Subscription by hovering over the envelope icon to the right and click Unsubscribe.
Add or Remove Tags
1. Click Add or remove Tags in the 360 Profile view.
2. Choose or unchoose already existing Tags from the dropdown and save. To create new Tags head over to the data model in the Section.
Delete & GDPR Options
Individuals always have the option to unsubscribe or opt-out from your communications, they also have the right to request that you share their data with them as well as that you erase it.
Delete a Single Profile
1. Delete a single Profile by clicking the GDPR button in the bottom of the 360 Profile view.
2. To delete the Profile simply click Delete. The Profile and all data connected to the Profile will be deleted from the entire account.
Note: Deleting a Profile is permanent and cannot be undone. If you wish to unsubscribe them instead, follow these steps.
Also use the File Import to make changes to many Profiles at a time.
GDPR Option - Export Profile Data
1. Click the GDPR button and choose Export data.
A file download will begin. The data will be exported in JSON format.
What's next?