Order SMS credits
There are two ways to add SMS credits to your account:
change your subscription size (ongoing) or
buy a one-time top-up.
You can submit your request directly from the platform or by email.
Before you order
Make sure you have the following details ready — they're required to process your request:
Your (Requester) name and email address
The Account ID where you want the credits added (found in Account Settings)
Email address for order approval, if different from the requester
Tip: Not sure how many credits you need? Check your current balance on the Dashboard or the SMS start page, and review your usage by exporting sent SMS data.
How to submit your SMS credit order
Option 1: From the platform
Go to the SMS start page
Click Buy More Credits
Follow the prompts and provide the required information (see below)
Option 2: By email
Send your request to customerservice.apsis@efficy.com with the details below.
What to include in your request
If you want to change your subscription size
This adjusts your ongoing credit allocation.
What should the new subscription size be? (number of SMS credits)
When should the change take effect?
As soon as possible
At next subscription renewal date
If you want to buy SMS credit top-ups
This is a one-time credit purchase added to your current balance.
How many SMS credits do you want to buy? (multiples of 10,000)
When should the top-ups be added?
As soon as possible
On a specific date (please specify)
Always include
Field | Details |
Requester name | Your full name |
Requester email address | Your email |
Account ID | Found in your account settings |
Approver email address | Only needed if the person approving the order is different from the requester |
What happens next
Once we receive your request, our team will process it and confirm via email. If you chose "as soon as possible," credits are typically added within 1-3 business days.
Please note: If your account currently has a negative credit balance, the deficit will be deducted from your new credits automatically. For example: if your balance is −200 and you buy 10,000 credits, your new balance will be 9,800.